FOR BUSINESSES

Question 001:

How does Cinch benefit my business?

Cinch brings you new customers and cash!

Cinch advertises in the local media both Cinch Bucks and the participating businesses. Consumers learn more about the value of spending locally and will be driven to shop at businesses such as yours.

In terms of cash, a big part of Cinch is getting paid in advance for your products and services. You set the amount a customer pays you in advance, such as $200, in exchange for bonus store credit. You get cash now to run your business rather than waiting for sales to trickle in over time and your customer gets additional credit to spend in your business. A true win-win!

Question 002:

How do I get started?

It’s super easy! All you need to do is click here and start filling in your information. The whole process takes less than ten minutes, and you’ll get a nice little walk-through guide to help you out along the way.

Question 003:

Who provides support to my clients?

Cinch has a dedicated support team that will help sort out any issues that you or your clients might have along the way. You can reach out to them here.

Question 004:

How do customers find out about Cinch?

We tell them!
Cinch advertises in local media to ensure that our partner businesses get exposed to new customers. In addition, your profile is included in the Cinch App for all to see. Finally, we have a dedicated success team available to help you come up with the strategy that works best for you and your customers.

You tell them!
We offer in-store handouts, window stickers, and posters to ensure your customer are aware of Cinch Bucks. In addition, we provide built-in marketing tools that will allow you to effortlessly set up social media posts, email campaigns, and text message notifications!

Question 005:

How does my business track our daily numbers?

We will automatically send out daily as well as monthly reports that you can use to track all of your transactions done through Cinch.

Question 006:

How do I change the payment amounts on my offer page?

Due to concerns about security, we don’t allow users to change their offer amounts directly. That being said, we’ll gladly change these amounts for you! Just send us a quick message and we’ll be on it ASAP.

Question 007:

Does the store credit ever expire?

No. We want to ensure your customers get what they pay for.

Question 008:

How do I know my transactions are secure?

Every Cinch transaction is handled by Stripe, a licensed payment processor that does automatic security and fraud checks. They’re like our security guards that kick people out for trying to get away with some shady stuff.

Question 009:

How do I receive my payments?

All you have to do is provide us with your banking information, which can be entered through a simple menu in our dashboard under “Settings.” After that, we deposit all payments directly into your account 48 hours after we receive them.

Question 010:

Why do I have to wait 48 hours for the payments to clear?

This time is used so our payment system can do an automated security and fraud check for each payment we receive. We take payment security very seriously, and have a zero-tolerance policy for funny business!

Question 011:

How much does Cinch cost?

There is no upfront fee or contract. Cinch takes a flat percentage of each transaction that your customers make to your business. Our fee breakdown is 5% as a business fee for Cinch, and 2.9% + 3 cents per transaction as a credit card processing fee from Stripe.

Question 012:

Does Cinch integrate with my POS?

Our POS integration is coming soon, but in the meantime, all transactions can be tracked and processed straight through your personalized Cinch Dashboard.

FOR CONSUMERS

Question 013:

How do I find out where I can use Cinch?

Just go here, enter in which community you want to support, and we’ll show the list of the businesses that use it! Keep checking back, because it’s growing every day!

Question 014:

Can I gift a purchase to another user?

We currently don’t have a way to transfer funds between users, but sit tight, this feature is coming soon!

Question 015:

How do I pay using the funds I’ve purchased?

You pay directly from the Cinch App. Simply sign in to the app, click on the business you want to pay, select the pay button, and enter the payment amount. A transaction confirmation will appear immediately and the amount will be deducted from your account.

Question 016:

Do my funds ever expire?

No.

Question 017:

What happens if a business I funded doesn’t make good on their deal?

Cinch does not take liability for any of the interactions between the business and their customers. In this instance, the customer would have to settle that matter with the business directly. We do, however, reserve the right to suspend or terminate affiliation with any business that does not operate within Cinch’s standards for customer service, and we encourage anyone that is having issues to report them to our support team.

Question 018:

Can I get a refund for Cinch Bucks I purchase at a business?

All Cinch Bucks purchases are final — that’s the deal. You give the money in advance to the business, and they give you bonus store credit for doing so.

Question 019:

Can I return merchandise that I bought from a business using Cinch?

This is dependent on each business’s return policy.